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Privacy Statement


Last updated: Dec 19, 2022


Mashmatrix Inc. (“Mashmatrix”, or the “Company”, “We”, “Us”, “Our”) is committed to the individual’s right to privacy. This Privacy Statement applies to all Affiliates, Websites and Services owned and operated by Mashmatrix and describes our privacy practices for how we collect, use, share and process information relating to individuals (“Personal Data”), and how you can learn about your rights and choices regarding our processing of your Personal Data. As a global organization, we abide by all applicable data privacy laws, such as the California Consumer Privacy Act (“CCPA”) and the European Union’s General Data Protection Regulation (“GDPR”). Each of these laws focuses on transparency and trust.

Information Collected

When expressing an interest in obtaining additional information about Mashmatrix’s Services or accessing secure areas of our Websites, we may require you to provide the following personal information such as: full name, company name, email address, mailing address, phone number, portal login id and password.

When you purchase Mashmatrix’s Services, we will ask you to provide billing information. When you register for or attend corporate events, Mashmatrix will ask you to provide basic contact information, billing information, and information related to your participation in the events on Mashmatrix’s websites.

As you navigate our Websites, Mashmatrix may collect information through the use of commonly used information gathering tools such as web beacons and cookies. Information collected includes standard information from your web browser such as your Internet Protocol (IP) address, browser type, operating system, referring/exit pages, links clicked, and actions taken while browsing.

Use of Information Collected

Mashmatrix uses the information collected from our Websites to perform the services requested. For example, we may use this information to:

  • Send requested product or service information

  • Send product updates

  • Respond to customer service requests

  • Administer your account

  • Send newsletters

  • Send marketing communications

  • Respond to questions and concerns

  • Improve our Web site and marketing efforts

  • Conduct research and analysis

  • Respond to inquiries regarding career opportunities

Sharing of Information Collected

We will only share your Personal Data with third parties in the ways that are described in this Privacy Statement.

We may provide your Personal Data to companies or their Websites that provide Services to help us with our business activities such as customer support or billing for our Services. These companies are authorized to use your Personal Data only as necessary to provide these Services to us.

We may also disclose your Personal Data:

  • As required by law such as to comply with a subpoena, or similar legal process,

  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,

  • If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your Personal Data, as well as any choices you may have regarding your Personal Data,

  • To any other third party with your prior consent to do so.

Public Forums, and Customer Testimonials

Mashmatrix may provide bulletin boards, blogs, or chat rooms on the Company’s Websites. Any Personal Data you choose to submit in such a forum may be read, collected, or used by others who visit these forums and may be used to send you unsolicited messages. We are not responsible for the Personal Data you choose to submit in these forums.

Mashmatrix may post lists of Customers and testimonials on the Company’s Websites that contain information such as Customer names and titles. We obtain the consent of each Customer prior to posting any information on such a list or posting testimonials. To request removal of your Personal Data from our blog or forum or to have your testimonials removed, contact us at

Customer Data

Mashmatrix’s Customers may electronically submit data or information for hosting and processing Purposes (“Customer Data”). Mashmatrix will not review, share, distribute, or reference any such Customer Data except as provided in the Mashmatrix Master Subscription Agreement, or as may be required by law. In accordance with the Mashmatrix Master Subscription Agreement, we may access Customer Data only for the Purpose of providing the Services, preventing or addressing Service or technical problems, at a Customer’s request in connection with Customer support matters, or as may be required by law.

Mashmatrix Sheet Users

Mashmatrix Sheet has selected Salesforce as the host for our applications. The Customers interface directly with Salesforce to populate and access its data. Customers utilize the Mashmatrix application autonomously within Salesforce’s environment. At all times, all Customer Data resides on Salesforce’s infrastructure and is subject to its terms and conditions.

Mashmatrix will only access Customer Data on the Salesforce platform for troubleshooting and related purposes upon a Customer’s request. In these cases, we provide our Customers with the ability to grant data access credentials for Mashmatrix’s workforce. Mashmatrix and its workforce do not export Customer Data from the Salesforce platform.

Web Sites Covered

This privacy statement covers the information practices of the Web sites and Services that link to this Privacy Statement:,

The Company’s Web sites may contain links to other web sites. Mashmatrix is not responsible for the information practices or the content of such other web sites. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any web site you visit.

Our Web site also includes Social Media Features, such as the Facebook button and Widgets or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy statement of the company providing it.

Web Site Navigational Information

Mashmatrix uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information that may be collected on the Company’s Web sites and how this information may be used.

Cookies and Other Tracking Technologies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Technologies such as: cookies, beacons, tags and scripts are used by Mashmatrix and some of our business partners (e.g., our tracking utility company), affiliates, or analytics or service. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. Cookies enable us to track and target the interests of our users to enhance the experience on our site.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

What cookies do we use?

We use the following categories on our websites and other online services:

Category 1 — Strictly Necessary Cookies

These cookies are essential to enable you to browse around our websites and use their features. Without these cookies, services including user account login and access to video content cannot be provided.

Category 2 — Preference Cookies

These cookies collect information about how you use our websites and remember choices you make while browsing. This data may be used to help optimize our websites and make them easier for you to navigate.

For instance, we may store your geographic location in a cookie to ensure that we show you our website localized for your area. We may also remember preferences such as text size, fonts, and other customizable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-Mashmatrix websites.

Category 3 — Statistics Cookies

These cookies help Mashmatrix understand how visitors interact with our websites and help us improve our overall site experience.

Mashmatrix primarily uses Google Analytics on our website to provide statistics and reporting on our website performance. Our implementation of Google Analytics does not collect any personally identifiable data

Category 4 — Marketing Cookies

These cookies are used to track visitors behavior on our site and potentially across non-Mashmatrix websites. The intention is to display Mashmatrix specific content and advertisements that are relevant and engaging for the individual user. The information these cookies collect will not personally identify you and is used to target content to users anonymously.

How to control cookies

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Web Beacons

Mashmatrix uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, Mashmatrix may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web sites. Mashmatrix uses Web beacons to operate and improve the Company’s Web sites and email communications.

Mashmatrix may use information from Web beacons in combination with data about Mashmatrix Customers to provide you with information about the Company and services.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you.

Local Storage

We use Local Storage (LS) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.

Do Not Track

Currently, various browsers (such as Internet Explorer, Firefox, and Safari) offer a “do not track” or “DNT” option. Mashmatrix does not currently commit to responding to browsers’ DNT signals with respect to the Company’s Web sites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Mashmatrix takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.


At Mashmatrix, we strive to maintain productive communication with our current and prospective customers. You may manage your preferences by clicking on the “unsubscribe” link located on the bottom of our marketing emails. Please note that customers cannot opt out of receiving transactional emails related to usage of Mashmatrix’s Services.

Mashmatrix’s Chief Privacy Officer is happy to help with questions or inquiries.


Mashmatrix, Inc.

Kanda Iwamotocho Plaza Bldg. 3F

2-4-1 Iwamotocho

Chiyoda-ku, Tokyo 101-0032 Japan


Mashmatrix reserves the right to update this Privacy Statement to reflect changes to our practices. We will provide notification of material changes here or directly to our Customers via email prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

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